MCAST Admissions Complaints Procedure
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3Admissions complaints procedure
1.MCAST is committed to providing a fair and efficient admissions service and applicants will not be disadvantaged in any way provided they have used this procedure.
2.A complaint must be made on an individual basis by the applicant. Complaints made by a third party will not normally be considered.
3.Complaints arising from decisions by MQRIC regarding equivalence of qualifications are excluded and shall not be considered. (see B2.4).
The Informal Stage
1.Most complaints can be resolved informally at Institute level. For their own benefit Applicants should normally raise the matter within 5 working days of the action causing concern or by the start date of the programme or course applied for, whichever is sooner.
2.In the first instance, the matter should be raised in writing or by e-mail with the Director of Institute who shall respond in writing within ten working days from receipt of the complaint.
The Formal Stage
1.If the complaint is not resolved to the satisfaction of the applicant the complainant may appeal to the Registrar, MCAST Main Campus, Paola.
2.The complainant’s letter should (i) enclose copies of all previous correspondence; (ii) explain why the applicant remains dissatisfied and (iii) what he/she hoped the outcome would be.
3.An Appeals Board as set up by the Council of Institutes (COI) and chaired by the Deputy Principal, shall preside over the matter.
4.The Registrar shall summon the appeals Board within 5 days of receiving the complainant’s letter (see clause 2)
5.The Appeals Board shall assess the appeal and, in writing, inform the Registrar of the
decision within 5 days of the Registrar’s notification.
6. The Registrar shall inform the complainant of the Board’s decision within 3 days.
3.3Fraudulent information used to gain admission
The discovery of any form of fraudulent information used to gain entry to MCAST will result in the immediate withdrawal of any offer of a place. Fraudulent information in this context includes the use of fraudulent documentation, or any untrue or misleading statement or one which omits pertinent facts on an application or enrolment form or made at interview or over the telephone in the clearing process.
3.4Where it is intended to ask an already enrolled student to withdraw from MCAST, the Registrar shall refer the matter to the COI for a decision before any communication of such intent is made to the student.
If the COI decides that the student shall be excluded, the applicant shall not receive a refund of any fees paid. Any credit already achieved, or any qualification awarded, may be withdrawn depending on the seriousness of the deception and the view of any Professional Body or Inquiry involved