MCAST Advanced Diploma in IT (End User Support)

MCAST Advanced Diploma in IT (End User Support)

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MCAST Advanced Diploma in IT (End User Support)
Course Code IT4-A2-15
MQF Level Level 4
Duration 2 years on apprenticeship
Awarding Body MCAST
Fees
Entry Requirements MCAST-BTEC Diploma in IT

or

MCAST Diploma in IT

or

4 SEC/O-Level passes/SSC&P (Level 3) passes

Compulsory: Mathematics and one subject from Computer Studies, Physics, BTEC IT Practitioner

Preferred: English Language

 

Other Entry Requirements
Course Description This course exposes learners to the various aspects of administering and supporting computer systems and users.

 

At this level, students are exposed to the fundamentals of networking, computer system maintenance and computer security. The focus of the course is on giving the learners the necessary skills to ensure the continuous operation of systems and supporting its end users.

 

The first year of this course will be common for all advanced diploma students. During the second year, students will be focusing on: networking and security concepts; customer relationship management; end user support; computer system maintenance.

 

Study/Course Delivery The course is based around an in-person training by qualified lecturers and is a mix of lectures and supervised practical work both in class and in labs whenever necessary. A student is expected to dedicate a significant amount of additional self-study hours, since most of the skills require a great deal of practice to master.
Assessment Assessment of each module may be in the form of class assignments, practical labs and home projects, based on the level of work and tools required. Each assessment helps the learner to build-up a portfolio that he/she can later use when seeking employment. To complete this course a learner needs to achieve a set pass mark.
Programme Learning Outcomes 1. Identify the ideal computer system components for a given requirement

2. Diagnose and solve problems in computer systems and small networks

3. Provide technical support to end users

4. Use industry standard support tools

Core Study Units 1. Database Concepts & Design

2. Computer Systems

3. Fundamentals of Scripting

4. Operating Systems

5. Relational Databases

6. Website Design

7. Embedded Systems

8. Introduction to Multimedia Design

9. Networking Concepts

10. LAN Fundamentals

11. Infrastructure Design

12. Computer Security

13. Computer Technician (Double Unit)

14. System Support and Customer Relation Management

15. Project

 

Key Skills

 

1. Maths

2. English

3. Entrepreneurship

4. Critical Thinking

 

Specialist Units
Supplementary Units
Supporting Units
Optional Units
Progress After Completion
  • Bachelor of Science (Honours) in Computer Systems and Networks
Career Opportunities
  • IT End User Support
  • IT Technician
  • Technical Call Centre Operator

 

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